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At PockettPinch, we ensure a fair resolution for every purchase. Our policy is designed to protect both our customers and our vendors, ensuring all returned items meet high-quality standards before a refund is issued.
You have 14 days from the date of delivery or local pickup to initiate a return request. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.
To ensure the integrity of our marketplace, all returned items undergo a dual-verification process:
Team & Vendor Assessment: Once an item is received, it is carefully inspected by both the PockettPinch Quality Assurance Team and the Original Vendor.
Outcome: We will notify you once the assessment is complete to confirm if the return has been approved or rejected based on the item’s condition.
If your return is approved, PockettPinch offers flexible reimbursement options. You may choose to receive your credit in the form of:
Store Credit (Added to your PockettPinch account)
Digital Gift Card
Discount Coupon * Original Payment Method
Note: While we issue credits promptly, please allow 3 to 7 business days for financial institutions to reflect the transaction on your statement.
“Change of Mind” Returns: If you are returning an item for reasons other than a defect, you are responsible for the return shipping costs. Items must be sent directly to the Sender’s Address listed on your original package. These costs are non-refundable.
Local Pickup & Drop-off: To avoid shipping fees, you may return eligible items in person to the original pickup location you selected at checkout, or the specific location where you first took delivery of the item.
For your protection, especially with high-value electronics or luxury goods, we strongly recommend using only our approved shipping partners:
Tara Couriers
Via Express
Knutsford Express
PockettPinch cannot guarantee the receipt of items lost in transit if sent via unapproved or untracked methods.
To initiate a return or track an ongoing assessment, please reach out to us:
WhatsApp: +1 (876) 228-3269
Email: Support@pockettpinch.com
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